Shipping Policy

Domestic Shipping (Indonesia)

We ship all across Indonesia using trusted courier services such as JNE, J&T, or Sicepat.

Estimated delivery time:

• Jabodetabek (Greater Jakarta): 1–3 business days

• Outside Jabodetabek: 3–7 business days

• Outside Pulau Jawa : 5–10 business days

Tracking numbers will be sent via email within 24 hours after your order has been confirmed and processed.

Orders are processed on business days (Monday to Friday). Orders placed outside of business hours will be processed the next working day.

Instant Courier (Jakarta Area Only)

For urgent orders, we offer instant delivery via Gojek/Grab (GoSend/GrabExpress).

Available for Jakarta and surrounding areas, and requires prior confirmation with our admin.

Please contact us via WhatsApp at [your admin’s number] before placing your order to arrange delivery time and cost.

Instant delivery fees are covered by the customer and paid separately or added to the total invoice.

International Shipping

We offer worldwide shipping via reliable courier services such as DHL, FedEx, or EMS Pos Indonesia.

Estimated delivery time varies by destination country, typically between 7–14 business days.

Shipping fees are calculated manually based on:

• Destination country

• Package weight

• Chosen courier service (standard or express)

You will receive a shipping quote via email or WhatsApp after placing your order.

Customers are responsible for any customs duties, taxes, or import fees that may apply in the destination country.

To place an international order, please contact our admin at [yourhead.caps@gmail.com Whatsapps +62 813254555020] so we can assist you with the best shipping options.

Shipping Fees

Domestic shipping fees are calculated automatically during checkout.

Instant and international shipping fees are calculated manually and shared prior to shipment.

Return & Exchange Policy

We want you to be fully satisfied with your purchase. If there is an issue with the product you received, we’re happy to help.

Eligibility for Return & Exchange

Returns or exchanges must be requested within 7 calendar days from the date the product is received.

Items must be unused, unwashed, and returned in their original packaging with tags attached.

We accept returns or exchanges for the following reasons:

Incorrect item received

Manufacturing defect

Size issues (only eligible for exchange, not refund)

Return Process

Send an email to yourhead.caps@gmail.com with the subject: Return - [Order Number].

Please include photos of the product and a brief explanation of the reason for return.

Our team will review your request and provide return instructions.

Return shipping costs are the responsibility of the customer, unless the issue was caused by our error.

Refunds

Refunds will be processed within 7 business days after we receive and inspect the returned item.

The refund will be issued via the original payment method used at checkout.

Free shipping promotions (domestic only) will be announced through our website or social media channels.